Pickup

This section provides help and information about Flybuy Pickup, the omnichannel platform designed to optimize order handoff across curbside, in-store, drive-thru, and delivery. Whether you're configuring a new location or enhancing the guest experience, you'll find the guidance you need to make Flybuy Pickup work seamlessly for your team and customers.

Flybuy Pickup 101

Our 101 section is designed to help you get up and running quickly. In just a few short articles, you’ll gain a clear understanding of how to use and manage the platform with confidence.

• Flybuy Pickup Onboarding

• Flybuy Pickup 101

• Flybuy App and Web Flow FAQ

• Flybuy Customer Flows

• Olo <> Flybuy Webhook Setup Guide

Help Resources

Tableside

• FAQ

  • Can extra table tents (or tents not in use) be stored elsewhere in the store?

  • Can I replace the batteries on the table tents?

  • Can specific table tents be turned off?

  • Does Tableside get turned off at night?

  • Does the store need Wifi for Tableside to work?

  • How do we put replacement table tents into service?

  • How does Tableside work?

  • Is there a warranty for hardware components?

  • What are the Tableside best practices?

  • What hardware comes with Tableside?

• Troubleshooting & Support

  • TROUBLESHOOTING GUIDE

  • Table Tents - Physical Damage

  • Table Tent Holder(s) - Not Holding Up the Tents

  • Taking Care of Your Table Tents

  • Monitor: No Power

  • Monitor - Physical Damage

  • Power Cycle Your Tableside Monitor

  • Table Tents - Not Showing on the Monitor When in Use

  • Table Tents - Not Showing on the Order Screen or Receipt